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Privacy Policy

At HYPD.pk, we value your privacy and are committed to protecting your personal information.

Information We Collect

When you place an order, we may collect your name, phone number, email, and shipping address to process and deliver your order.

How We Use Your Information

Your information is used only to:

Process and deliver orders
Contact you regarding your order
Improve our services

We do not sell or share your personal information with third parties except trusted courier partners for delivery.

Data Security

We take reasonable steps to keep your information secure and protected.

Changes to Policy

HYPD.pk may update this policy anytime. Updates will be posted on this page.

Shipping Policy

We aim to deliver your order safely and on time. Please review our shipping terms below:

📦 Delivery Time

Nationwide Delivery (Pakistan): 2–5 working days
Remote areas may take 1–2 extra days

🚚 Shipping Charges

Standard delivery charges apply and are shown at checkout.
Cash on Delivery (COD) is available across Pakistan.

📬 Order Processing

Orders are processed within 24 hours of confirmation.
Orders placed on weekends or holidays will be processed on the next working day.

🔍 Tracking

Once shipped, customers will receive a tracking number via SMS/WhatsApp.

❗ Important Notes

Please provide accurate shipping details. HYPD is not responsible for delays due to incorrect address or courier issues.
If a parcel is returned due to the customer being unreachable, re-shipping charges will apply.

Return Policy

- All sales are final, we do not accept returns, exchanges or offer refunds.
- Please note that no warranty is provided for electronic items.
- In the rare occurrence of receiving an incorrect product which is not what you ordered and still in its original packaging and unused, you can mail back the product to us. Once received, we will either issue you correct product you ordered or give you store credit for the amount.

- If stock runs out for a specific product, we will remove that specific product from your order and adjust the amount due and dispatch the remaining order with the adjusted invoice & amount.

FAQ's

PRODUCTS

Are your products tested on animals? No, HYPD Pakistan products and ingredients are not tested on animals.
Are your products vegan? We work frequently to update our full assortment for a vegan range only. For information about the vegan products, please use the search function or filter by "vegan products" in each product category.
Can I purchase gift cards online? No, gift cards are currently not available.
Is HYPD.pk Authentic? Yes, Hypd.pk prioritizes authenticity. We source directly from authorized retailers, perform rigorous quality checks, collaborate with brands for verification, and store products securely. Industry recognition, positive reviews, and reputable partnerships further solidify our commitment. While complete online security is impossible, we take extensive measures to earn your trust. Explore our website, reviews, and guarantees for more details and shop with confidence!

PAYMENT
What payment methods can I use? You can choose to pay your order by credit card, debit card or even Cash on Delivery. You will be required to select your preferred payment option once you checkout.
Please note, payments can not be refunded once the order is processed or dispatched. All sales are strictly non refundable unless if you received your product damaged.

Founder POV

Our vision is to sell good and authentic products to make our customer smile and keep our business pride.

Exchange Policy

We offer exchanges within 7 days of delivery under the following conditions:

✔ Eligible for Exchange

Wrong item received
Damaged product on arrival
Manufacturing defect
Missing item in parcel

To process an exchange, customers must provide:

Order number
Unboxing video (mandatory)
Photos of the issue

❌ Not Eligible for Exchange

Product used, opened, or damaged after delivery
Change of mind
Fragrance/perfume allergies (as scents vary per person)
Skincare reactions (varies by skin type)
Clearance / sale items

Refund Policy

At HYPD, customer satisfaction is our priority.

Refunds are only issued under the following conditions:

✔ Eligible for Refund

Wrong item delivered
Damaged or defective product received
Missing item in order

Unboxing video is mandatory for all claims.

❌ Not Eligible for Refund

Change of mind
Opened, used, or damaged items after delivery
Allergy or skin reaction issues
Sale/discounted items

Refund Method

Approved refunds are issued as store credit only.

Delivery charges are non-refundable.

Customer Service

Helpline: +92-311-6935804

Business Hour: 11:00 AM - 11:00 PM

Address: NEAR BURMA PULL LEHTRAR ROAD KHANNA DAK IBD

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